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Verizon Ellipsis 7 - Troubleshooting Common Issues

2025-03-14 07:40:55.12
If your Ellipsis 7 won't charge, power on or connect to Wi-Fi or 4G LTE, view these troubleshooting tips.
  • Ensure the correct charger is used. It's recommended to use the charger supplied with the device whenever possible.
  • Allow the device charge overnight.
  • Device may take up to two hours to restart if battery has been deeply discharged (i.e. device shows no reaction when plugging in the charger.)
    Device won't charge when active (i.e. screen on, playing audio, web browsing, etc.) if charging via computer/laptop USB port or with charger other than the one supplied.
    It may take approximately 12 hours to fully charge the device, even if powered off or in sleep mode, if using a charger other than the one supplied.
Hold the
Power button
 down for 20 seconds then release. Press the
Power button
 again for 2-3 seconds to restart the device.
Allowing the battery to fully discharge and then recharge may allow the device to recover if it's stuck in an active state (i.e. screen on, playing audio, Web browsing, etc.)
  • Hold the
    Power button
     down for 20 seconds then release. Press the
    Power button
     again for 2-3 seconds to restart the device.
  • For additional information with resolving power issues, refer to Charging Issues - Non-Removable Battery Devices.
  • Place the device in Safe Mode to see if the problem continues. If the device doesn't restart in safe mode, then it's likely an app is causing the issue.
  • Check the device for recently installed apps. Remove those apps to see if the problem goes away. For instructions on removing apps, refer to Uninstall Apps - Verizon Ellipsis 7.
  • Ensure the supplied USB cable is the one being used.
  • Check cable to make sure it is properly connected.
  • Try using a different USB cable to determine if the issue is with the cable.
  • Check the camera to see if it works with the pre-installed camera app but not other camera third-party apps that may have been installed. If pre-installed app functions properly and third-party app doesn't, avoid using the third-party app.
  • Test the functionality of front and rear cameras by following the steps below:
    1. From a Home screen, tap
      Apps
      .
    2. From the Apps screen, tap
      Camera
      .
    3. Change to front facing lens by tapping the
      lens icon
       (at lower right of screen).
      Camera front-facing lens icon
Look carefully for cracks in the front glass. Any cracks is the glass can lead to erratic touchscreen behavior.
  1. Hold the
    Power button
     down for 20 seconds then release. Press the
    Power button
     again for 2-3 seconds to restart the device.
  2. If the touchscreen is still unresponsive, place device in Safe Mode to see if the problem continues. If the touchscreen is unresponsive after exiting safe mode, then it's likely an app is causing the issue.
  3. Remove apps one at a time to determine what app(s) is causing the issue. For instructions on removing apps, refer to Uninstall Apps - Verizon Ellipsis 7.
  • Ensure the device isn't in Airplane mode.
  • Verify correct Wi-Fi password is being used.
  • Check connectivity to other Wi-Fi networks. If able to connect to other networks, issue is most likely a password router issue.
  • Disable/Enable Wi-Fi via settings menu on device. Refer to Wi-Fi On/Off - Verizon Ellipsis 7 for instructions.
  • Hold the
    Power button
     down for 20 seconds then release and press the
    button
     again for 2-3 seconds.
  • Ensure the device isn't in Airplane mode.
  • Make sure 4G LTE SIM card is properly inserted.
    Be sure to power the device off before inserting/removing the SIM Card.
  • Check brightness settings if display appears dark. See steps below for adjusting brightness:
    1. From a Home screen, pull down the
      status bar
       (black bar at the top).
    2. Tap
      Brightness
      .
    3. Turn off
      Auto
       by tapping on it.
    4. Slide the
      Brightness bar
       left/right to adjust.
  • Ensure the headset plug is fully inserted into headset jack.
    If the device and/or headset are new, it may take more force than expected to fully insert the plug into the jack.
  • Check the volume settings to make sure device isn't muted. Refer to Volume Controls - Verizon Ellipsis 7 for instructions on managing volume settings.
  • If built-in speaker audio is distorted or muffled, check if a screen protector is covering the speaker grilles on the front of the device.
  • If built-in speaker audio is distorted, reduce the volume to see if distortion goes away.
Ensure the device has latest software version installed. To check for software updates, refer to Install System Updates - Verizon Ellipsis 7.