Prepaid Family Account FAQs

The Account Owner can manage all the lines on the account through the My Verizon app on their phone or My Verizon website. Account Members can use My Verizon to manage only their line.

Refer to the following pages for step-by-step instructions:

• How to Use the My Verizon app for prepaid support page.
• How to Use My Verizon for prepaid support page.

Account Owners:

• Only 1 per Prepaid Family Account, and that person is financially responsible for all the lines on the account.
• Can monitor usage, transfer funds to and make changes for all the lines through My Verizon.
• Pays monthly renewal fees for all lines on the account.

Account Members:

• Up to 9 per Prepaid Family Account.
• Only have access to their own line in My Verizon, not any other lines on the account.
• Can upgrade their own device
• Can add TravelPass to their own line.

Only the Account Owner can:

• Change plans
• Add or remove an International Long Distance plan
• Manage Auto Pay
• Add a line
• Disconnect or remove a line
• Select monthly recurring add-ons
• Restore a line that was suspended.
  
• Change account ownership

The 1st line on the account is automatically set as the Account Owner. Additional lines you add become Account Members.

Learn how to Get step-by-step instructions to  Change Account Owner on a Prepaid Family Account section in the:

• How to use My Verizon app for prepaid support page.
• How to use My Verizon for prepaid support page.

Before you begin: The Account Owner must provide the Account Member's Account Security Code to transfer ownership to another line on the account.

If the Account Owner wants to leave the Prepaid Family Account:

• The Account Owner visits the Change Account Owner page in My Verizon.
• They must select 1 of the other lines on the account and designate that Account Member as the new Account Owner.
  • If the Account Owner doesn't designate a new Account Owner, the 2nd line on the account automatically becomes the new Account Owner.
• The new Account Owner can transfer ownership to another line at a later time.

Good to know: Each device on the Prepaid Family Account receives a free text message notifying everyone of the change.

Yes. Instructions for how to remove a line are in the Device section of How to use My Verizon for prepaid.

Good to know: The Account Owner can transfer account ownership to an Account Member. See the Account section of How to use My Verizon for prepaid.

If your prepaid phone was lost or stolen, temporarily suspend your line. This will help prevent unauthorized use while your phone is missing.

Suspending Account Owner line:

• Only the Account Owner can suspend the Account Owner line through My Verizon. The account still charges for this line while it's suspended.
• The Account Owner is still responsible to pay for all lines on the account, even the Account Owner line, while the line is suspended.

Suspending an Account Member line:

• An Account Member can suspend their own line in My Verizon, or the Account Owner can suspend the line for them.
• Account charges for the line stops while it's suspended.
  • The Account Owner will only need to pay for all other lines on the account, not the suspended line.

If you suspended your line because your phone was lost or stolen, you can reconnect your line at the My Verizon website. You can reconnect with your same phone, or a replacement phone.

• Same service cycle - If you suspended the line during your current service cycle, an Account Member or Account Owner can reconnect the line.
• Different service cycle - If the line was suspended during a different service cycle (i.e., you've made a monthly renewal payment after suspending the line), only the Account Owner can reconnect the line. You may need to pay prorated charges for the month at the time you reconnect the line.

For step-by-step instructions, refer to the Reconnect Service section of the:

• How to use My Verizon app support page.
• How to use My Verizon website support page.

Good to know: If your line is inactive due to lack of funds on the account, not because your phone was lost or stolen, the Account Owner must make a payment to reactivate all the lines on the account. The account's renewal date will change to the day the account is fully funded and all lines are paid for.

All lines on the account have the same renewal date. The total renewal amount for all the lines will be automatically deducted from the Account Owner's funds on the renewal date.

Adding a line

When you add a new line to the account:

• You're charged a prorated monthly fee for that line at the time of activation or transfer. 
• The prorated amount is based on the number of days left in the Prepaid Family Account's service cycle.
• On the next renewal date, the full monthly renewal amount for the new line will be included in the total amount due.
  
  Good to Know: If you order a new phone online or by phone, you'll pay the first month's charges in full at the time of purchase, and a prorated credit will be applied to your account in the 2nd month.

Only the Account Owner can pay the monthly renewal price for all the lines on the account.

However, Account Members can transfer funds to the Account Owner at any time.

Add-ons and International Long Distance plans are charged a few different ways:

• International Long Distance plan charges are included in the account total due at renewal. These charges are paid by the Account Owner.
• Any one-time purchases like a Prepaid TravelPass or other Prepaid Add-ons available are deducted from the specific line's funds at the time of purchase. For example, an Account Member would buy a Data Boost using their own line's funds.

View and manage prepaid add-ons.

On a Prepaid Family Account, we prorate each Account Member line when it's added to the new account or restored from suspension. We base the prorated charges on the number of days left in the service cycle. We add the full monthly renewal amount for the line to the total account charges on the next renewal date.

• Merging an existing prepaid line: If the renewal date for the merged line happens before the Prepaid Family Account's renewal date, you'll pay prorated charges for the additional days (e.g., if the single line's renewal date is the 15th and the new account's is the 18th, you'll pay for those 3 days of service at the time of activation).
  • If the line's renewal date is after the Prepaid Family Account's, a partial credit is applied to the line.
• Activating a new line: When adding a new Account Member line, you'll pay prorated charges based on the days the line is active on the Prepaid Family Account during the current service cycle.
• Reconnecting a suspended line: If you reconnect an Account Member line suspended due to a lost or stolen device during a new service cycle, you'll pay prorated charges for the remaining days in the current service cycle. If you order a new phone online or by phone, you'll pay the first month's charges in full at the time of purchase. A prorated credit is applied to your account in the 2nd month.

Yes, the Account Owner and Account Members can transfer funds between each other in My Verizon.

• The Account Owner can send funds to any Account Member using a credit/debit card or their available balance.
• Account Members can only transfer funds to the Account Owner (not other Account Members) using the available balance on their account. If there's no available balance, the Account Member must add funds to their account before they can send funds to the Account Owner.

Note: The Account Owner can't transfer money out of any Account Member's available balance. Only the Account Member can access the funds on their line.

Yes, the Account Owner can set up Auto Pay in My Verizon.

• Auto Pay automatically charges the total for all lines on the account to the Account Owner's credit or debit card each month.
• If there's an available balance on the Account Owner's line, Auto Pay uses that first and charges the remaining amount to the credit or debit card associated witht he account. Charges go through on the account's renewal date.
• When enrolled in Auto Pay, you'll receive a discount of up to $10/month discount on each line with an eligible monthly phone plan.

Note: Once the Account Owner sets up Auto Pay, the discount is applied to the account balance.

If the Account Owner line doesn't have enough funds to cover the full amount due on the renewal date,  and is not otherwise set up on Auto Pay, all lines will become inactive.

Service reactivates once the Account Owner adds sufficent funds to the account. The account's renewal date will change to the day the account is fully funded and all lines are paid for.

Good to Know:

• On a Prepaid Family account, it's not possible to renew just one of the lines. 
• You can leave the family account to have your own single line account where you can manage plans, manage payments, add other lines to your account and more.